Marketplace Risk.

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The Marketplace Risk Management Conference is ideal for every stakeholder in your organization - from investors, founders, executives, lawyers and managers, to operators, developers, data analysts and customer success representatives - we offer you the most comprehensive content for web and mobile marketplace technology companies in the sharing, gig, on-demand, peer-to-peer and collaborative economy.

 

So – what’s on the agenda? Over 100 speakers, covering over 50 sessions organized among four tracks: Trust & Safety, Digital Identity and Screening; Compliance, Regulatory, Legal and Insurance; Payments, Fraud, Data Privacy and Cybersecurity; and Product, Technology and Innovation.

 

We’re still putting together our 2019 agenda – so stay tuned for a line-up of content designed for your entire organization, including cross-functional teams and departments. And if you’re interested in becoming one of our speakers, we’d love to hear from you – get in touch here.

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Tuesday, May 21, 2019

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Technology Marketplace Collaborative Lunch & Learn, 12noon - 1:00pm, Bespoke

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Marketplace Risk Boot Camp, presented by Embroker, 1:00pm - 6:00pm, Bespoke

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Welcome Reception, hosted by Checkr, 6:00pm - 8:00pm, Checkr

 

 Wednesday, May 22, 2019

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Check In & Registration, 8:00am - 9:00am, Bespoke

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Conference Sessions, 9:00am - 5:30pm, Bespoke (see below)
CLE credit has been awarded for sessions marked with "***" in the following states: CA, IL, NJ, and NY. For all other jurisdictions, credit can be applied for but not guaranteed

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Networking Party, sponsored by Checkr, 5:30pm - 8:00pm, Bespoke

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Trust and Safety NOW Afterparty, hosted by Sift & Whitepages Pro, 8:00pm - Midnight

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CONFERENCE SESSIONS (ORGANIZED BY TRACK)

                          

Welcome and Opening Remarks, Jeremy Gottschalk, Founder, Marketplace Risk

 

KEYNOTE ADDRESS

 

Assume the ‘Boom’: What Every Business Leader Needs to Know about Preparing for Crisis (Lessons from Disaster Management), Juliette Kayyem, CNN National Security Analyst and Co-Founder & CEO, Grip Mobility

Kayyem explores how rhetoric that somehow we can stop all bad things from happening is not only inaccurate, it’s a dangerous framework for thinking about risk. Bad things will happen, but marketplaces can minimize the damage by creating conditions that favor the most positive outcome possible. Kayyem reveals the five Components of Resiliency, with real-life lessons for marketplace leaders drawing on her experiences handling crises and disasters including terrorism, to the BP Oil Spill, H1N1 Outbreak, and others. 

 

WORKSHOPS

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Crisis Management & Media Training, Andrew Moyer, SVP, Crisis & Risk Management; Public Affairs Lead, Edelman

Crisis communication skills are almost always overlooked until there is a crisis - and that's too late. Come learn tips and tricks that will prepare you for the eventual crisis (or crises) that all marketplaces face. From early stage startups, to the unicorns among us, we can all use some training to deal with the media when things go wrong in order to mitigate further damage and even turn a negative situation into a less-damaging one. Andrew will be conducting table-top crisis communications scenarios for you to experience and improve your skills. First-come, first-served, so stop by and sign up!

 

Effectively Communicating Trust & Safety, Elle Tucker, Director & Gang Leader, GangHut

We all know that effectively communicating trust & safety to customers is more art than science. Join journalist, advertising creative and media expert Elle Tucker to learn how you can effectively communicate trust & safety to your customers without scaring them away. She will be conducting mini workshops throughout the afternoon. So, stop by and get some tips and tricks that you can leverage for your marketplace. First-come, first-served, swing by and sign up for a time to meet with Elle!

 

TRUST & SAFETY, DIGITAL IDENTITY & SCREENING TRACK

 

Golden Rules for Crisis Communication, Andrew Moyer, SVP, Crisis & Risk Management; Public Affairs Lead, Edelman

Companies face the likelihood they will experience a major crisis – over the last decade the chance has increased more than 400%. Today’s heightened stakeholder expectations and activism, combined with continued media disruption and segmentation, has embedded considerably more risk into corporate operating realities. Come hear about the Golden Rules for Crisis Communication and how to effectively use them during a crisis response to control the conversation and define the narrative before it is defined for you. Crises can be transformative events, offering opportunity for a company to establish its leadership, and to emerge stronger than before – but it comes down to meeting your stakeholders’ expectations for transparent and timely communications.

 

Driving Regtech Effectiveness with Digital Identities, Jose Caldera, Chief Products and Marketing Officer, IdentityMind; and Lisa Lechner, Chief Compliance Officer, Mercari, Inc.

Regtech was designed to solve an operational problem: reducing the cost to address online compliance and risk problems. Ultimately, the goal is to automate your way to more effectiveness. But, the issue is that you don’t fully solve the problem if you simply operate more efficiently, but not smarter. Digital identities change the fundamental equation. They allow you to make smarter decisions at scale based on a more accurate assessment of your users and the risk that they pose. This presentation is about using digital identities to put you on a better risk curve at scale.

 

Background Checks & the Gig Economy: What You’re Getting, How to Get It, & Ways to Avoid Legal Headaches, Pamela Devata, Partner, Seyfarth Shaw LLP, and Marco Piovesan, CEO, InfoMart

Protecting your customers, workers, platform, and brand are vitally important – especially given the competition in the gig and sharing economies. But not all background checks are equal. This session will cover the types of background checks available and the differences between them. Join Piovesan and Devata – experts in background screening and legal compliance – as they lay out the best practices to ensure your company remains compliant when requesting information or taking adverse action based on background information.

 

“Give it a Fair Chance”, and End to “Criminals Need Not Apply” …It’s the Law! Pamela Devata, Partner, Seyfarth Shaw LLP; and Bon Idziak, Chief Compliance Officer and Government Relations Officer, Accurate Background (CLE credit awarded)

Getting the best talent while balancing risk is an art not a science, especially in the gig economy. Having bright-line rules about hiring persons with prior criminal convictions may not only violate numerous “ban the box” laws but also preclude you from finding committed and talented workers. This session will focus on what and when you can ask about criminal history and which factors you should be considering to determine if a person with a prior conviction can perform services for you. We will discuss best practices and interpretations of laws covering these topics.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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The New Standard of Trust & Safety in Hiring, Kristen Faris, VP of Industry Strategy, Checkr; Cory Louie, CTSO, Checkr; Chad Prohaska, Sr Manager, Safety & Enforcement, Rover; and Alix Rosenthal, VP Compliance, Lyft

Companies in the sharing economy have access to more technology and data than ever before. However, only few have been able to incorporate it into their acquisition and retention processes to make smarter, more informed decisions. Checkr’s VP of Industry Strategy Kristen Faris will lead a discussion with panelists to discuss the evolution of trust and safety practices in hiring. Panelists include Cory Louie, CTSO at Checkr and former CISO at the White House, Chad Prohaska, Sr Manager, Safety & Enforcement at Rover, and Alix Rosenthal, VP Compliance at Lyft. The conversation will include how to apply a holistic approach to hiring, one that’s rooted in data to manage the people within your organization and ensure trust and safety across your platform. They’ll discuss the evolution of trust and safety; role technology and data can play; and benefits of adopting a real time approach.

 

Marketplace Perspectives from the Leading Background Screening Companies, David Bloom, General Manager of the Gig Economy & SMB, Sterling; Pamela Devata, Partner, Seyfarth Shaw LLP, Kristen Faris, VP of Industry Strategy, Checkr; Bon Idziak, Chief Compliance & Government Relations Officer, Accurate Background; and Marco Piovesan, CEO, InfoMart (CLE credit awarded)

Background checks are an essential component of marketplace trust and safety. But how does each background check provider approach background checks when used for marketplace screening? Join background check and FCRA expert Pamela Devata for a discussion and Q&A with industry leading background check providers. Pamela will explore each background check provider's perspective on screening and how they approach marketplaces.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Assessing Your Financial Crime Compliance Risk and Controls, Jennifer McEntire, Director of Financial Crime Compliance Strategy, LexisNexis Risk Solutions

For many organizations, managing complex financial crime risks creates roadblocks to conducting day-to-day business. How well do your financial crime compliance objectives balance out with core business operations? Join this session to explore how to assess the myriad of financial crime compliance risks facing your business and see how to effectively manage these risks to facilitate optimal performance across the enterprise. Jennifer will cover sanctions at corporations and non-bank financial institutions; adverse media associated with third-parties relationships; third-party risk management, anti-bribery and corruption, and supply chain; and best practices expected by regulators and bank partners.

 

Once, Twice, Three Times the Pay Regs, Alex Passantino, Partner, Seyfarth Shaw LLP; and Pam Vartabedian, Attorney, Seyfarth Shaw LLP 

Payroll-related errors can result in multi-million dollar liabilities. Common sense ideas go out the window in favor of complicated, hyper-technical rules that trip up even the most sophisticated employers. And, over the course of the next year, those rules will be changing.  Join us as we discuss the new rules, the impact on the marketplace industry, and what you can do to prepare for (and influence) the changes.

 

When Background Checks Aren’t Enough: How Identity Proofing Contributes to Company Growth, Rob Bauer, Head of Sharing Economy & Mobility Group, Marsh; Stephen Gikow, Senior Counsel, Product, Airbnb; and David Thomas, CEO & Founder, Evident

Nearly 35% of the U.S. workforce is part of the gig economy, and while automated background checks are effective for filtering employees and platform users for sharing economy startups, it’s tough to scale when those growing companies start seeing hundreds of thousands of weekly account registrations. Identity proofing picks up where background checks leave off, in that it ties accounts, background checks, and professional licenses to the actual individual associated with those specific credentials. Sharing economy businesses are especially vulnerable to cases of employment identity theft, given the large volume of new hires being regularly onboarded, and cybercrime, given the amount of personal data being collected and stored. In this panel, we’ll talk with partners about key identity proofing concepts, applications, and case studies. Learn how to implement identity proofing successfully to support your growing gig economy platform.

 

Building Trustworthy Marketplaces: Identity, Reputation Systems, and Standardizing Rankings, Ratings, and Credibility Across Platforms, Sara Green Brodersen, CEO & Founder, Deemly; Jerry Howe, Chief Experience Officer, OfferUp; Stuart Stein, Director of Product, Peerspace; and Tarun Wadhwa, Founder & CEO, Day One Insights

Learn how marketplaces approach building trust, including what it means, how it is defined, and what inputs go into measuring it. Panelists will discuss how to approach quality control and maintaining systems for building trust, including specific examples, challenges, and problems encountered along the way. They will also compare different systems for building trust and what is missing from the macro ecosystem to advance the way trust is handled, how marketplaces can advance the trust discussion with consumers, and what changes are anticipated as new technologies, services, and sources of data come online.

 

PAYMENTS, FRAUD, DATA PRIVACY & CYBER SECURITY TRACK

 

Layered Approach to Preventing Fraud; Tools & Resources, Conor Garside, Marketplace Risk Solutions Manager, Whitepages Pro; Craig Lewis, Founder & CEO, Gig Wage; Jeff Sakasegawa, Trust and Safety Architect, Sift; and Siavash Shiva, COO and General Counsel, ShareGrid

Fraud is an increasingly complex issue and more companies are finding a layered approach to best address it. Machine learning and data, when viewed as an asset, are becoming fundamental to fraud prevention efforts but can sometimes seem inaccessible to early-stage marketplaces. Learn from two trust and safety experts as they share their experiences and insights around how all sizes of marketplaces can employ a layered approach to fraud prevention.

 

Thinking Like a Bad Actor, Steve Kirkham, Co-Founder and CEO, Berbix; and Eric Levine, Co-Founder and CTO, Berbix

Understanding the underlying motivations of past, present, and future bad actors is paramount to mitigating harm to your marketplace. Most bad actors are ultimately motivated by money. It’s critical to invest sufficient time into thinking through ways money can be extracted from you, your users, or your data. Hear from the original product and engineering leaders that built Airbnb’s Trust & Safety platform. Learn how to put yourself in the shoes of the bad actors that already are – and undoubtedly will – cause harm to your users, your platform, and your brand.

 

The Blurring of Identity Proofing and Authentication, Clayton Roth, Director of Sales, Americas, Jumio

The worlds of identity proofing (verification) and authentication have long been separate and distinct – and ripe with vulnerabilities. Historically, enterprises have used knowledge-based verification and credit bureau lookups to verify new users and tools like knowledge-based authentication and two-factor authentication to unlock online accounts. Unfortunately, these methods have proven vulnerable to fraudsters, phishing attacks and malware, rendering them unreliable in terms of ensuring that the person behind a login is who they claim to be. Clayton Roth will discuss a new way to unlock your users’ digital identities by comparing a 3D face map (captured via a selfie) to the face map captured at enrollment.

 

Art of the Breach: Risks and Prevention for Marketplaces, Jaime Raba, Counsel, Seyfarth Shaw LLP; and David Thomas, CEO & Founder, Evident (CLE credit awarded)

In a world of convenience, made possible by marketplaces, data is considered both an asset and a liability. It can create rich, customized user experiences, but can also be stolen and monetized by cybercriminals. Marketplaces collect more personal information than most organizations, but without proper cyber-defense mechanisms, holding any amount of data can be risky. Learn more about today’s biggest cybersecurity trends, and how implementing data protection measures upfront can help prevent future data breaches. Also, take a journey through a simulated data breach response and remediation workflow from the legal side.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Effective GDPR Strategies for CCPA Compliance, Janis Kestenbaum, Partner, Perkins Coie LLP; and Kevin Trilli, Chief Product Officer, Onfido (CLE credit awarded)

As the California Consumer Privacy Act (CCPA) effective date draws near, learn the key similarities and differences between the General Data Protection Regulation (GDPR) and CCPA. Hear how to leverage your GDPR compliance efforts to get ready for the CCPA, and better understand how to tailor your efforts in anticipation of additional new state privacy laws. You will also learn operational and product implications of converting the GDPR and CCPA regulations into product.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Achieving the Trifecta of Trust, Security and a Smooth User Experience for the Future

of Marketplaces, Mike Sasaki, Head of Global Customer Success, Mitek; and Premal Shah, Co-Founder, Kiva

Join this fireside chat with Mitek’s head of global customer success, Mike Sasaki, and identity innovator Premal Shah, Co-Founder of Kiva. We’ll be diving into consumer mentality around identity theft and PII, finding the new relationship between security and user experience, the array of fraud types that affect digital marketplaces and how digital identity verification can help elevate trust within marketplace communities when implemented at key points in the customer journey. 

 

Dynamic Friction: Where, When and How of Applying Pressure on Fraud, Robbie Fritts, Sr Director, Fraud and Payments, Poshmark; and Kevin Lee, Trust and Safety Architect, Sift

Friction is a double-edged sword – You want to reduce risks associated with marketplace fraud, but friction drives good users elsewhere. Dynamic friction increases roadblocks for bad actors while giving trusted users the best experience. Here we cover the how of dynamic friction and ways machine learning and behavioral analytics enable growth and retention while preventing fraud, spams and scams. Learn from managers that have led various risk and trust and safety teams at Poshmark, OpenTable, Facebook and Square.

 

Growing Risk with Payments: On-Demand, Same-Day, Chargebacks, Global Variations, Tom Donlea, Marketplace Risk Advisory Board Chair & VP Business Development & Partnerships, Whitepages Pro; Rich Stuppy, Chief Customer Experience Officer, Kount; and Joe Crenshaw, VP Channel Development, Rev19

Today’s payment and fraud landscape is more dynamic and potentially more expensive than ever before. With the advent of rideshare companies, consumers began to expect a seamless and nearly invisible payment process. No longer needing to sit in the back of the taxi after arriving at the destination fumbling with cash or a card reader, the rest of us are left attempting to replicate this frictionless experience for our platform users. Decreasing friction often increases exposure. This session will include leading providers of payment and risk solutions to address how they help their customers achieve global growth without compromising the bottom line.

 

Using Dynamic Data for Identity Proofing while Managing Fraud Trends, Regulatory Issues and Customer Experience, Dan Roberts, Director of Enterprise Accounts, Emailage; and Maritza Dominguez, Risk Operations Manager, Patreon

Picture this: You’re late as you hop into the rideshare. Rather than simply hit the 'navigate' button, your driver insists on using a map. In fact, he's already begun unfolding it to determine the best rush hour route to the airport. Of course, you’d be upset – why rely on a static map, when real time navigation, complete with dynamic route updates and alerts, is widely available? But that’s exactly the approach taken when only static data is used to confirm digital identity. Change is constant, especially in our digital lives. Dan Roberts will share why a competitive edge is granted to companies who invest in robust fraud risk analytics supported by dynamic, precise and validated data elements. We’ll also cover developments in analysis of underlying transactional data; trends, concerns & regulatory challenges; and why customer experience matters most. 

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Global Fraud Trends: East meets West, Francesco Montuori, Key Account Manager for Risk Solutions, CashShield

Fraud complexity evolves as the digital world grows. With all the talk on Artificial Intelligence in fraud protection, why does it matter and how can businesses benefit from it? Hear from the experts whose partners include Alibaba (China), Grab (SEA), Razer and Scalefast (North America), as they share the latest trends and insights on fraud patterns in Marketplaces and Super-Apps, and unfold key differences between the East and the West of the world. Join CashShield as it demystifies how Artificial Intelligence and Machine Learning are used in Fraud Management to unlock real-time analysis and fully automated, revenue-optimizing decisions.

 

COMPLIANCE, REGULATORY, LEGAL & INSURANCE TRACK

 

Preparing for Your IPO: Things to Know, Jeff Chen, VP, Trust & Safety, Upwork; Lawrence Bowlus, SVP, Financial Services Group, Aon; and Chris Veatch, Partner, Perkins Coie LLP (CLE credit awarded)

An IPO can be very beneficial to your company, as well as its founders, employees, and investors. However, it can also mean opening your books, records, and practices to government regulators and the public, and exposing officers and directors to a host of new legal risks. We will discuss an overview of the risks that auditors, banks, and regulators might look for when assessing an IPO and how one company successfully passed the risk assessments. We will also discuss high-level risks and pitfalls you may not have thought of, including insurance considerations.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Insurance Q&A: What, Why and How, Wendy Dowd, CFA, Head of Innovation and Solutions Design, Y-Risk; George Haitsch, Global Client Advocate | Silicon Valley Tech Center of Excellence Leader, Willis Towers Watson; Philip Mason, CIC, President, Mason & Mason Technology Insurance Services; Chris Moore, Deputy Head of ibott, Apollo Syndicate; and Robert F. Wright, CPCU, EVP, AmWINS Insurance Brokerage of CA

Do you understand the differences in insurance types and how to procure the best program for your marketplace? This session will give you everything you need to know about procuring and maintaining the best insurance policies designed for your business. Four critical players focused on insurance in the sharing/marketplace economy will engage attendees in a dialogue about the interaction between the new world of the sharing economy and the evolving world of those insurers and brokers immersed in this space.

 

Insurance Products for Marketplaces, Chris Gunston, Senior Account Executive, Embroker; Tedd Merrill, SVP - Sharing Economy, OneBeacon; Chris Moore, Deputy Head of ibott, Apollo Syndicate; Chad Nitschke, Co-Founder & CEO, Bunker; and Jillian Slyfield, Digital Economy Practice Leader, Aon

An experienced panel will discuss the innovation disrupting the current insurance products available to marketplaces. They will cover current insurance products available in the market and explain how many are unfit for purpose. They will discuss how new innovative products need to adapt to fundamental changes to key insurance principals such as ‘Who is an Insured?’ and embrace the use of digital insurance platforms for product delivery. The panel will also talk about interesting trends being witnessed as a result, including the rise of Captives, new compliance considerations, the evolving role of insurance intermediaries, and what we can expect for the future.

 

What Keeps You Up at Night? Litigation Updates Under the TCPA, FCRA, CDA, and Relating to TOUs, Worker Classification and Biometrics Statutes, Debra Bernard, Partner, Perkins Coie LLP; Justin Curley, Partner, Seyfarth Shaw LLP; Pamela Devata, Partner, Seyfarth Shaw LLP; Albert Giang, Partner, Boies Schiller Flexner LLP; and Brian Powers, Founder & CEO, PactSafe (CLE credit awarded)

This panel will survey the current state of the law and litigation risks under various federal statutes and business regulations in connection with text messages/robocalls (Telephone Consumer Protection Act), credit and background checks (Fair Credit Reporting Act), internet provider liability (Communication Decency Act), Terms of Use, the world after Dynamex, and the use of biometrics in products and/or services. In addition, the panel will discuss best practices for companies to reduce litigation risk while maintaining innovation and product development.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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California Peculiarities - How Doing Business in California is Different and What You Need to Know, Candace Bertoldi, Partner, Seyfarth Shaw LLP and Albert Giang, Partner, Boies Schiller Flexner LLP (CLE credit awarded)

California continues to be “where the future happens.” As a company doing business in California, you are undoubtedly aware that it is more important than ever that companies in California understand their peculiar legal obligations. Come learn about the most vexing aspects of California law. This panel will examine the world after Dynamex, Private Attorneys General Act (“PAGA”) and Unfair Competition Law (“UCL”) lawsuits, district and city attorney enforcements, and the California Consumer Privacy Act (“CCPA”).

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Your First Line of Defense: Terms of Use and Online Dispute Resolution, Stephen Kane, Founder & CEO, FairClaims; Aurora Kaiser, Sr Litigation Counsel, Upwork; Brian Powers, Founder & CEO, PactSafe; and Mike Wilkins, Trust & Safety Director, Turo (CLE credit awarded)

Any online marketplace hoping to scale will face litigation risk. The first line of defense: a strategy that mitigates that risk leveraging your Terms of Service and online dispute resolution. In this session, you'll learn everything you need to know about creating and deploying bullet-proof clickwrap terms of service, and get tips on how to resolve disputes cheaper, better, and quicker without going to court.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Risk Management from the General Counsel Perspective, Nathan Garnett, General Counsel, OfferUp; Danielle Merida, General Counsel, TaskRabbit; Brian Powers, Founder & CEO, PactSafe; and Alon Rotem, General Counsel, thredUP (CLE credit awarded)

In this panel, hear the general counsel perspective on risk management for online marketplaces, including how and when to establish risk management strategies and policies, why it is important for early startups to think about risk management, trust & safety, and what they should be focusing their attention.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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ADA Compliance: Website & Mobile App Accessibility, Kristina M. Launey, Partner, Seyfarth Shaw LLP (CLE credit awarded)

The internet has opened up opportunity for companies as well as customers with disabilities. Those opportunities come with significant legal risk. Enterprising plaintiffs’ attorneys have capitalized on the legal void created by statutes and regulations that have not kept pace with changing technologies and caught companies largely unaware of or unable to keep up with the technology or law. ADA Title III specialist Kristina Launey explains what it means to have an accessible website and mobile application and provides legal background, tips, strategies to help businesses spot and manage the risks they face in complying with the Americans with Disabilities Act and other applicable laws’, accessibility requirements (or lack thereof) for websites, mobile apps, and other technologies.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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(Increasing) Regulatory Landscape for Marketplaces, Albert Giang, Partner, Boies Schiller Flexner LLP; Paul Monticello, Director of Business Development, PerformLine; Alix Rosenthal, VP, Compliance, Lyft; and Derek Smith, Associate General Counsel, Homes, Airbnb (CLE credit awarded)

You've no doubt seen the news from every corner of the world about increased regulation for marketplaces. And, the expectation is that regulation will only continue to increase. It is incumbent upon marketplaces now more than ever to contemplate how they may be regulated and prepare for it. Join Airbnb, Lyft and PerformLine for a discussion about how exactly the regulatory environment is changing for marketplaces across the industry. You'll hear details about existing regulations, along with specific legislation that is coming down the pike.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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When the Government Calls – From Responding to Regulatory Fires to Articulating Your Policy Vision, Albert Giang, Partner, Boies Schiller Flexner LLP; Andrea Lobato, SVP of Legal and Compliance, Eaze; Loni Mahanta, VP, Public Policy Development, Lyft; and Heather Lewis, Government Affairs, Rover (CLE credit awarded)

The days of government ignoring tech are over! Governmental agencies are increasingly aggressive in regulating (and penalizing) tech companies. Whether you are a disruptive startup or a tech giant, you will interface with different regulators and policymakers – agencies overseeing compliance, commissions developing new rules, and even district/city attorneys investigating misconduct. Hear how sophisticated platforms use all of the tools at their disposal – governmental relations, legislative policy, compliance teams, legal counsel – in responding to regulatory scrutiny. And learn how maturing companies move from reactive responses to proactive policy, including advocating a long-term vision to regulators and the public.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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PRODUCT, TECHNOLOGY & INNOVATION TRACK

 

Impact of Ownership & Governance Over Risk & Safety, Neal Gorenflo, Executive Director, Shareable

Ever wonder why startups are behaving so badly, from the fraud at Theranos to the calculated law breaking of some of the biggest unicorns? It’s not just greed. Neal Gorenflo, long-time observer of the sharing economy, will share insights about the unique historical circumstances that have given rise to more risky behavior by startups, which all point to a glaring governance crisis in startup land. He will also cover the trend that’s emerging in parallel to this crisis, and sometimes in direct reaction to it, which calls for better behavior through more inclusive ownership and governance structures. Learn why ownership and governance matters to risk, safety, and business performance in this exploratory talk.

 

Shared Mobility: Putting Risk to Work, Rachel Allen, Group Product Manager, Shared Mobility, Arity, founded by Allstate; Iain Boyer, Chief Underwriting Officer, Y-Risk LLC, an Underwriting Company of the Hartford; and Jason Sellers, Director of Insurance, Fair

What are unexpected risks in shared mobility, for both operators and insurers? How does risk affect their potential for success? This session will cover risk analytics that are key for shared mobility companies to track early and often to ensure success. Attendees will learn about principles that help refine revenue models and open conversations about customizing coverage with insurers. 

 

AI & Predictive Analytics to Minimize Marketplace Risk, Mike Gramz, Chief Risk Officer, Yapstone; and Piko Nikolov, VP Risk, Yapstone

Machine learning and predictive analytics are valuable tools to help estimate and minimize risk. This is especially important in marketplaces with high-risk and/or high-ticket transactions. We’ll share how we use analytics to minimize risk and useful applications for high-risk marketplaces.

 

Identity Innovators - A Survey of Digital Identity Verification Technology Utilized in the Sharing Economy and Beyond, Tom Donlea, Marketplace Risk Advisory Board Chair & VP, Business Development & Partnerships Whitepages Pro; Anatoly Kvitnitsky, VP of Growth, Trulioo; Madhu Nori, Chief Product Officer, Yoti; Bill Russell, Product Strategy, Acuant; and John Whaley, Founder & CEO, UnifyID

While identity verification and authentication solutions are evolving rapidly, one solution cannot fit all business use cases. Learn how industry-leading identity solutions address core business problems globally (like reducing friction, fighting fraud and increasing automation) with an emphasis on leveraging multiple technologies and creative partnerships. This expert panel will also discuss how marketplace companies can: achieve reliability and control over required supply-side and demand-side identity information, especially with increasing regulation and mass numbers of data breaches; reassure consumers that information they provide is secure and used only as needed; and, ensure your company has tools in place to be compliant in a complex and shifting regulatory landscape.

 

Leveraging Machine Learning for Customer Experience and Risk Management, Dean Harvey, Partner, Perkins Coie LLP; Shwetank Kumar, Chief Data Officer, Turo; and Matheus Riolfi, Co-Founder & CEO, Tint.ai

Machine learning is all the rage. But what is it? More importantly, how can you leverage it effectively for the benefit of your customers’ experience but also to protect the marketplace? Three industry experts will explore machine learning from different angles, including how machine learning is used at Turo, the largest car-sharing marketplaces in the world, and how machine learning has helped Turo to minimize risk and protect customers. You will also learn about risks associated with machine learning, including algorithmic risk, bias, model drift and model imperfection, and how to manage those risks.

 

Global Trends in the Sharing Economy, Adam Broadway, CEO, platformOS; Neal Gorenflo, Executive Director, Shareable; Rob Israch, CMO, Tipalti; Marta Mainieri, CEO, Collaboriamo and curator, Sharitaly; Hideaki Ninomiya, Manager of International Affairs, Sharing Economy Association, Japan; and Patrick Wong, President, Sharing Economy Association of Singapore

Hear the latest trends in the global sharing economy from a diverse set of leaders from platforms, infrastructure providers, and trade associations. The sharing economy has gone through various stages since emerging 10 years ago to become a large, dynamic, and controversial new industry. This panel will explore where it is now, where it’s heading, and the implications for risk management.

 

Engaging Law Enforcement for Marketplace Trust & Safety, Elvis Chan, Supervisor Special Agent, Federal Bureau of Investigation; Juliette Kayyem, Co-Founder and CEO, Grip Mobility; Mike Sullivan, Head of Global Law Enforcement Operations, Uber; and Bill Wiltse, President, Child Rescue Coalition (CLE credit awarded)

This panel will discuss considerations for engaging law enforcement before and after an incident has occurred at your organization, whether it be one that involves a physical crime, cybercrime or data breach. Focus will be placed on when and how to best engage law enforcement; referring investigations, setting reasonable expectations and balancing corporate responsibility and liability against law enforcement needs.

***CLE credit  awarded for this session in CA, IL, NJ, and NY. For other jurisdictions, credit can be applied for but not guaranteed.

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Creating a Safer Ecosystem for Children (User-Generated Content), Jide Akanbi, Principal, Digital Protection Services, Microsoft; Caroline Chang, Product Marketing Manager, Thorn; Alex Ortiz, Director of Business Development, Child Rescue Coalition; and Lisa Thee, Vice President, Bark

The age of social media, mobile devices and applications, and cloud computing have created an amazing opportunity for marketplaces to scale. Unfortunately, they can also expose platforms to risk from contraband being generated or traded on their platforms. Learn about commercially available tools and resources to manage your marketplace risk and protect children and your users proactively as you grow.

 

The Future of Work 2.0 (Now That it’s a Thing, What’s Next?), Matthias Halimi, Co-Founder & CEO, house of gigs; Craig Lewis, Founder & CEO, Gig Wage; Chad Nitschke, Co-Founder & CEO, Bunker; and Doneric Norwood, Founder & CEO, MenuRunners

The future of work and the gig economy are in the news daily. But what do they mean exactly? More importantly, what do they need to succeed? From payment, credit and lending, to insurance products and benefits, aspects of traditional employment need to be replicated, or even improved, for this new world of work. This panel will explore the future of work and the gig economy and what is needed for it to thrive, as well as discuss worker classification, and the pros and cons of going with one over the other to fulfill demand.

 

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The Future of Marketplace Risk, Jeremy Gottschalk, Founder, Marketplace Risk

What started with a handful of marketplace executives as a working group has evolved into the most comprehensive source of education, networking and information sharing for the web and mobile marketplace technology industry. Get an inside look into the evolution of Marketplace Risk and, more importantly, where it is going and how you can leverage the platform to protect your marketplace. 

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