Webinars | Old Marketplace Risk

Webinars.

Our webinars give you the chance to get involved wherever you are in the world – and take a deep dive into complex marketplace topics.

The Marketplace Risk Webinar Series features web and mobile marketplace technology industry vendors, service providers and partners – all there to help marketplaces solve their most pressing issues. Our webinars begin at 10am PT / 1pm ET and last one hour (unless otherwise noted). Choose the webinar you’re interested in below and click ‘Register now’ to either attend or access a recording.

Beyond Threat Detection in the Digital Age - Child Rescue Coalition (2/13/19

Honest Customers Favor Friction – Mitek Systems (2/20/19)

Protecting Consumer Trust Using Online Dispute Resolution – FairClaims (2/27/19)

Creating a Positive Customer Experience While Mitigating Fraud – Whitepages Pro (3/6/19)

Building Trust, Credibility, and Confidence with Identity & Credential Verification – Evident (3/13/19)

Understanding the California Consumer Privacy Act – Perkins Coie (3/20/19)

Terms of Use Agreements - Best Practices and Current Trends – Boies Schiller Flexner LLP (3/26/19)

Leveraging Real-Time Data to Mitigate Risk and Maintain Safety – Checkr (4/3/19)

First Line of Defense: Building an Effective Terms of Service Strategy – PactSafe (4/10/19)

Variations in Background Screening Across Marketplaces – Accurate Background (4/17/19)

Assessing your Financial Crime Compliance Risk and Controls – LexisNexis Solutions (4/23/19)

How Marketplaces Achieve Digital Trust & Safety across Content, Payments & Accounts – Sift (4/30/19)

Driving Diversity & Inclusion; Leveraging Data to Win the War on Talent – Seyfarth Shaw (5/8/19)

Be sure to join our email list for additional information about the Marketplace Risk Webinar Series.

The explosion of internet-based child abuse imagery online Child Sexual Abuse Material (CSAM) has given rise to a new type of offender, and a new risk to the gig economy. Traditional screening tools are no longer enough. For more than a decade, Child Rescue Coalition (CRC) has been providing leading-edge technology to law enforcement, helping to identify and apprehend those who prey on children. Today's marketplaces require a similar proactive approach for protecting their most vulnerable clientele. See how CRC technology is helping marketplaces deny access to bad actors, reduce the risk of litigation, and protect their customers' trust and safety. Key discussion points include: (1) law enforcement response to child pornography; (2) ever-increasing risk for marketplace platforms; (3) application of CRC data to enhance trust & safety.

Building trust at the point of account opening is imperative to today’s businesses. Customers insist their digital platform be safe and secure, causing vendors to realize the importance of investing in the technology that will keep their digital process both protected and easy to use. In fact:

85% of consumers are more likely to interact with websites that verify the identity of all users

66% say: “I like all the security protocols when I interact online because it makes me feel protected.”

67% prefer doing business with a website that guarantees that a person is who they claim to be

Join Mitek’s identity enthusiasts, Cindy White and Steve Craig, to hear more about how ID document proofing is the new normal and how friction can actually be your friend.

The rise in marketplaces presents many risks and potential exposure for businesses, consumers, vendors, and the marketplace, itself. But if peer-to-peer transactions are becoming increasingly frictionless, why shouldn’t resolving disputes become frictionless for consumers, too? And, can easy-to-use online dispute resolution (ODR) protect or regain consumer trust - even when something went wrong? On this webinar, we’ll be analyzing how shifting consumer trends in marketplaces opened the door for ODR and how ODR methods can continue protecting consumer trust. Topics include: Consumer Trends; Trends in Marketplace Dispute; ADR & ODR; Stats and findings; Mitigating Risk with Online Dispute Resolution; and What ODR/ADR Looks Like.

Join Lauren Musial, Project Manager, Risk Operations, Etsy, and Sarah Hermanns, Head of Marketplace Practice, Whitepages Pro, for a webinar that explores how marketplaces can simultaneously combat fraud while creating a positive customer experience for both buyers and sellers. Topics include:

How marketplace growth affects priorities in the balance of onboarding sellers;
Building loyalty with buyers and fighting fraud;
Unique challenges Etsy has faced as a marketplace; and
Advice for early stage marketplaces.

Today’s consumers enjoy a world of convenience thanks to gig platforms and contract workers, but with that convenience comes an increase in fraud and distrust that can be detrimental to a company’s success.

In this webinar, we’ll discuss why it’s especially important for sharing economy platforms to use identity and credential verification as part of their background checking process, and how automation can save time, money, resources, and frustration, while minimizing risk and liability for everyone.

Key Takeaways:

The basic principles of identity proofing and how marketplace businesses should use it
How sharing economy platforms can build trust, inspire confidence, prevent fraud, and differentiate themselves with identity and credential verification
The importance of good user experience, and striking the right balance to reduce attrition, friction, and fraud

The California Consumer Privacy Act (CCPA) is the most comprehensive Privacy and Data Security Law in the United States. It will create sweeping new rights for California and is quickly setting the stage for data management in the US. Learn how this new law will impact you!

Agenda:

Background on the new CCPA law
New Consumer Rights for California Residents
New Business Obligations
Data Management Strategy - Data as a Pre-tangible Asset

Death, taxes, and lawsuits: Any startup hoping to scale will face litigation risk. And the more successful the marketplace, the more scrutiny you will face from consumers and regulators. In response, sophisticated companies often rely on a basic toolkit to protect themselves - e.g., posting warnings, disclaimers, and defenses in their Terms of Service. Companies at all stages of growth need to think ahead about these risks and line up protection early. Join our webinar led by one of the leading litigators for the sharing economy, who has been at the frontlines defending some of the most respected and cutting-edge marketplaces in the industry.

AGENDA:

Terms of Use Agreement Enforcement
Click wraps & Consent
Arbitration Clauses & Class Action Waivers
Other Current Litigation Trends

With the recent addition of real-time data sources available to the sharing economy, companies who aren’t leveraging this new information are exposing themselves to more risk, eroding user trust, and leaving them behind. Learn from our Enterprise Customer Success Manager, Shannon Holsberry, on how to challenge your hiring practices to ensure you’re achieving true safety for your users, while removing bias and rethinking your criteria.

In this webinar, we’ll cover:

Continuous background checks
The power of ratings and reviews
Importance of individualized assessment

Accurate Background’s Chief Compliance Officer, Bon Idziak, discusses the biggest pitfalls for marketplace companies in staying compliant with regional and special jurisdiction laws. The overview will include a look at how these laws apply across permissible purpose types and examples of recent requirements. Bon will also give a sneak-peek at data generated by Accurate Background around the effectiveness of background checks based on trends across Marketplaces.

In this webinar, we’ll cover:

Deep dive on permissible purpose examples
Applying special jurisdiction compliance to your workforce
Additional requirement considerations

In this webinar, you will learn how to assess and manage risk related to:

Sanctions at corporations and non-bank financial institutions
Adverse media associated with your third-parties relationships
Third-party Risk Management, Anti-Bribery and Corruption, and Supply Chain
Best practices expected by regulators and bank partners

In today’s world, businesses are continuously searching for strategies to obtain top talent while improving the diversity of their workforces in an increasingly competitive environment, especially in the gig economy. Faced with this reality, companies are using inclusive strategies and leveraging the power of data to position themselves as a company of choice. Join us for a candid discussion on best practices for walking the line between implementing and enhancing a robust diversity and inclusion program using data and analytical tools while navigating the legal framework facing companies.

In this webinar, you’ll learn:

Legal Implications of D&I Programs
Tracking and Targeting: Establishing baselines that are aligned with specific D&I initiatives
Transparency: Balancing the benefits and risks of transparency in D&I programs
Technology: Leveraging artificial intelligence in the D&I context

Consumers are hungry for on-demand services, peer-to-peer marketplaces, and one-tap checkout. But companies that adopt these business models face unique risks across content, payments & account protection. The last year has pushed the fundamental question of content integrity to the forefront: how can I trust what I am reading or seeing? Spend time with two Trust and Safety veterans to prepare you and your company for the realities of ensuring the integrity of content now and into the future.

In this webinar, you’ll learn:

How communities and marketplaces are affected by breaches of user trust
How companies like Facebook attempt to moderate content and balance user trust
Best practices on how to build content moderation teams, policies and procedures

Could you prove that a customer explicitly agreed to your Terms of Service? Could you recognize what versions of your agreements have been signed, when they were signed, or what type of notice your customers received prior? If not, you're in danger of being "lawyer hacked." In this webinar, PactSafe CEO Brian Powers and Marketplace Risk CEO Jeremy Gottschalk will discuss risk management for online marketplaces and how a clickwrap TOS agreement is your first line of defense against lawyers picking apart company terms, consumer lawsuits, and the multimillion dollar lawsuits.

Marketplace Risk.

Webinars.

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